How We Help

We understand that owning an investment property comes with both opportunities and responsibilities. From finding the right tenant and managing maintenance through to inspections, compliance and rent collection, there is a lot to stay on top of.

Our role is simple: to take that responsibility off your shoulders, protect your investment, and give you confidence that your property is being professionally managed.

Rental Appraisals

Understanding what your property is worth in today's market is the first step.

We provide a complimentary, no-obligation rental appraisal that combines current market data, comparable properties and our own assessment of your home. Wherever possible, we prefer to view the property in person so we can provide tailored advice and an accurate rental estimate.

Marketing Your Property

Finding the right tenant is one of the most important things we do.

Our focus is not simply filling a vacancy as quickly as possible, but securing high-quality tenants who will care for your property and fulfil their tenancy obligations.

We market properties through a range of channels including Trade Me, Facebook, Instagram and our own database of prospective tenants. We also maintain strong relationships with local businesses, relocation companies, medical professionals, university staff and corporate employers. In many cases, we are able to connect quality tenants with properties before a public advertising campaign is even required.

Selecting the Right Tenant

We take tenant selection seriously.

Where possible, we conduct in-person viewings, allowing us to meet prospective tenants and begin the screening process before applications are submitted. For tenants relocating to Dunedin, we regularly conduct video viewings and consultations.

Applications are carefully reviewed and supported by reference checks, background screening and multi-bureau credit checks. Once we have identified our preferred applicant, we discuss our recommendation with you before any tenancy agreement is offered.

Routine Inspections

Regular inspections help protect your investment and identify potential issues before they become larger problems.

Before a tenancy begins, we complete a comprehensive ingoing inspection that records the property's condition in detail. This report forms the benchmark for future inspections and the eventual outgoing inspection.

We then conduct routine inspections throughout the tenancy to ensure the property is being well cared for, identify maintenance requirements early and provide owners with peace of mind.

Rent Collection and Financial Management

All rental income is managed through our trust account, providing security and transparency for both landlords and tenants.

We collect rent, monitor payments closely and take a proactive approach to arrears management. Rental income is disbursed to owners twice monthly, accompanied by detailed statements so you always know exactly what is happening with your investment.

We also collect and lodge bonds with Tenancy Services and manage all associated tenancy administration.

Maintenance and Repairs

Protecting your property's condition is a key part of our role.

We coordinate maintenance, repairs and preventative work using trusted local tradespeople and suppliers. Where issues arise, we communicate clearly, provide practical recommendations and ensure work is completed to an appropriate standard.

Our goal is to help owners stay ahead of maintenance issues and protect the long-term value of their investment.

End of Tenancy Management

When a tenancy approaches its conclusion, we proactively engage with tenants to understand their future plans and discuss renewal opportunities where appropriate.

If a tenant is moving on, we manage the entire process on your behalf, including marketing, viewings, tenant selection, inspections, bond administration, cleaning coordination and any maintenance work required between tenancies.

Our focus is always on minimising vacancy periods and ensuring your property is presented at its best for the next tenancy.